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Communication dans un congrès Année : 2014

Evaluation of services linked to the sustainability: a dynamic and multi-criteria approach

Résumé

The purpose of this paper is to study the challenge of the evaluation in the context of the services in the sector of environment and energy. Because of the specific nature of service innovation the traditional evaluation meth-ods and measures are not able to capture neither the diversity of the inno-vations nor the multifaceted dimensions of performance. This paper aims to contribute to the need for a more diverse evaluation approach. We study the use of multi-criteria and system dynamic perspectives in the evaluation of services, and we develop a new type of methodology to evaluate their dynamics and multifaceted performance.
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Dates et versions

hal-01111817, version 1 (31-01-2015)

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  • HAL Id : hal-01111817 , version 1

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Kirsi Hyytinen, Sampsa Ruutur, Mika Nieminen, Faïz Gallouj, Marja Toivonen. Evaluation of services linked to the sustainability: a dynamic and multi-criteria approach. XXIV. International RESER Conference, VTT, Sep 2014, Helsinki, Finland. ⟨hal-01111817⟩
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