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Article Dans Une Revue Journal of Hospital Administration Année : 2014

Healthcare executives’ readiness for a performance measurement system: a rehabilitation hospital case study

Résumé

The literature on organizational change identifies readiness as an important factor for understanding the outcome of implementation. In the context of implementing a performance measurement system (PMS) in a rehabilitation hospital, we conducted a case study to gain an in-depth understanding of the factors that might impede or facilitate readiness to use a PMS. Two data sources were used: key informant interviews with healthcare executives and official organizational documents. Our results indicate that healthcare executives’ readiness for a PMS was high. This state of readiness is influenced by 12 factors that were classified into three main themes: (1) adopters’ attributes, (2) PMS attributes, and (3) organizational attributes. These results are consistent with change management theory as well as the findings of recent empirical research. In the context of implementing a PMS, a readiness assessment can help identify organizational strengths and weaknesses so that strategies necessary for successful implementation can be developed.
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Dates et versions

hal-01517712 , version 1 (26-02-2024)

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Diana Zidarov, Lise Poissant, Claude Sicotte. Healthcare executives’ readiness for a performance measurement system: a rehabilitation hospital case study. Journal of Hospital Administration, 2014, 3 (4), ⟨10.5430/jha.v3n4p157⟩. ⟨hal-01517712⟩

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