Technology renewal, user resistance, user adoption: status quo bias theory revisited - HAL-SHS - Sciences de l'Homme et de la Société Accéder directement au contenu
Article Dans Une Revue Journal of Organizational Change Management Année : 2021

Technology renewal, user resistance, user adoption: status quo bias theory revisited

Résumé

Purpose : The article provides a conceptual replication and enrichment of the status quo bias theory in the specific context of understanding IT department user resistance and user adoption. The findings can assist technology renewals and associated change management professionals to assess and plan the adoption and active usage of human resource systems.Methodology : We used survey method to gather data. All items were based on prior literature. We administrated the survey to employees of GOODTECH (name changed), information systems department members, situated in France. We obtained 103 valid responses along with usage data from the system to run our path model, in order to validate our proposed research model.Findings : The study offers an enriched user resistance model to understand why IT savvy employees would resist or adopt new human resource tools. Apart from providing partial validity to status quo bias theory in the French context, the enriched model uses behavioral intention to use as an intermediate variable to explain the influence of two key construct of the original theory: Switching cost and Switching benefits. This research provides a better explanatory power to understand the cause of user resistance and new IT use.Limitations : The sample size used in the study can be considered as a limitation, although power analysis reveals that the results are significant and valid. The context of the study is also limited to one country and to a specific type of information systems implementation scenario. Since the purpose of the paper was to offer contextual theory enhancement, therefore the findings are valid for this purpose.Practical Implications : Digital project managers are offered a framework to increase technology adoption of new human resource tools and evaluate how to reduce user resistance at times of technology renewals. Self-efficacy for change and colleagues opinion can indirectly impact behavioral intention to use via switching cost and switching benefit perceptions and thus reduce resistance perceptions as well as increase adoption of new IT tools in post implementation phases.Originality : The paper enriches the well-established user resistance theory (URM) in information systems domain in a context of human resource post implementation phase by studying IT savvy end user's perceptions. The paper demonstrates the need to integrate user adoption and user resistance variables in one parsimonious framework and extends support to emerging research on dual focus perspective.
Fichier principal
Vignette du fichier
Changement Management Paper 1st revision clean HAL version.pdf (1.06 Mo) Télécharger le fichier
Origine : Fichiers produits par l'(les) auteur(s)

Dates et versions

hal-03174747 , version 1 (19-03-2021)

Licence

Paternité - Pas d'utilisation commerciale

Identifiants

Citer

Anuragini Shirish, Leslie Batuekueno. Technology renewal, user resistance, user adoption: status quo bias theory revisited. Journal of Organizational Change Management, 2021, 34 (5), pp.874-893. ⟨10.1108/JOCM-10-2020-0332⟩. ⟨hal-03174747⟩
259 Consultations
876 Téléchargements

Altmetric

Partager

Gmail Facebook X LinkedIn More