Co-creating end-user roles. Understanding the new variety of user involvement in public sector innovation - HAL-SHS - Sciences de l'Homme et de la Société Accéder directement au contenu
Article Dans Une Revue Science and public policy Année : 2022

Co-creating end-user roles. Understanding the new variety of user involvement in public sector innovation

Résumé

Co-creation has become a major concern in science and public policy. It aims to give a more central role to end users in producing (public sector) innovation outcomes. This leads to a new variety of end user roles in innovation activities and poses challenges for both practitioners and policy makers. We offer an in-depth, comparative analysis of such end user roles in three cases of co-creative public sector innovation across Europe. We argue that the definition of particular end user roles is crucial in shaping both the inclusiveness and outcomes of co-creative innovation. We offer a typology of end user roles and their respective limits and potentials with regard to co-creation. Our analysis suggests that, for co-creation to produce useful and legitimate outcomes, the process by which roles are assigned to and negotiated with end users must be part of the co-creative process itself.

Dates et versions

hal-03810556 , version 1 (11-10-2022)

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Benjamin Lipp, Mathieu Baudrin, Carlos Cuevas, Federica Pepponi, Magdalena Rozwadowska, et al.. Co-creating end-user roles. Understanding the new variety of user involvement in public sector innovation. Science and public policy, 2022, 50 (1), pp.146-159. ⟨10.1093/scipol/scac050⟩. ⟨hal-03810556⟩

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