Image repair discourses and crisis communication Les effets de la satisfaction, de la confiance et de l'engagement vis-a-vis d'une marque sur la participation des consommateurs à un boycott A analytic framework for crisis situations : better responses from a better understanding of the situation Protecting organization reputations during a crisis : the development and application of situational crisis communication theory Communication and attributions in a crisis: an experimental study in crisis communication Further explorations of post-crisis communication : effects of media and response strategies on perceptions and intentions Impact of product-harm crises on brand equity : the moderating role of consumer expectations, Recherche et Applications en Marketing From Rumors to Facts, and Facts to Rumors: The Role of Certainty Decay in Consumer Communications, pp.190-192, 1991. ,
Consumer Boycotts in the United States, 1970-1980: Contemporary Events in Historical Perspective, Journal of Consumer Affairs, vol.38, issue.1, pp.96-117, 1985. ,
DOI : 10.1111/j.1745-6606.1985.tb00346.x
Consumer boycotts: effecting change trough the marketplace and the media, 1999. ,
Issues management and organizational accounts: An analysis of corporate responses to accusations of unethical business practices, Journal of Business Ethics, vol.6, issue.1, pp.507-520, 1989. ,
DOI : 10.1007/BF00382927
The Effectiveness of Marketing Policy Boycotts: Environmental Opposition to Marketing, Journal of Marketing, vol.51, issue.2, pp.46-57, 1987. ,
DOI : 10.2307/1251128
La communication en situation de crise : la méthode des scénarios appliquée au secteur aéroportuaire, thèse de doctorat ès sciences de gestion, 2007. ,
The Boycott Puzzle: Consumer Motivations for Purchase Sacrifice, Management Science, vol.49, issue.9, pp.1196-1209, 2003. ,
DOI : 10.1287/mnsc.49.9.1196.16569
Are crisis communicators practicing what we preach?: An evaluation of crisis response strategy analyzed in public relations research from 1991 to 2009, Public Relations Review, vol.35, issue.4, pp.446-448, 1991. ,
DOI : 10.1016/j.pubrev.2009.08.002
La méthode des scénarios : une méthode qualitative innovante pour le marketing, Décisions Marketing, pp.67-75, 2005. ,