Implementing a hybrid approach in a knowledge engineering process to manage technical advice relating to feedback from the operation of complex sensitive equipment
Implanter une approche hybride dans une démarche d'ingénierie de la connaissance pour manager les avis techniques relatifs au retour d'expérience d'exploitation d'un équipement sensible complexe
Résumé
How can technical advice on operating experience feedback be managed efficiently in an organization that has never used knowledge engineering techniques and methods?
This article explains how an industrial company in the nuclear and defense sectors adopted such an approach, adapted to its « TA KM » organizational context and falls within the ISO30401 framework, to build a complete system with a « SARBACANES » application to support its business processes and perpetuate its know-how and expertise in a knowledge base.
Over and above the classic transfer of knowledge between experts and business specialists, SARBACANES also reveals the ability of this type of engineering to deliver multi-functional operation. Modeling was accelerated by the use of a tool adapted to this type of operation : the Ardans Knowledge Maker® platform.
Mots clés
Knowledge engineering
lessons learnt
feedback management
Business process modelling
Collection of expertise
Nuclear safety
Document exploitation
Knowledge Transfer
Ardans Knowledge Maker®
ISO30401 standard
SARBACANES Ingénierie de la connaissance Gestion de Retour d'expérience Modélisation de process métier Recueil d SARBACANES Knowledge engineering lessons learnt feedback management Business process modelling Collection of expertise Nuclear safety Document exploitation Knowledge Transfer TA KM Ardans Knowledge Maker ® ISO30401
SARBACANES
Ingénierie de la connaissance
Gestion de Retour d'expérience
Modélisation de process métier
Recueil d'expertise
TA KM
Gestion et Management
Sûreté nucléaire
Exploitation documentaire
Transfert de connaissances
| Origine | Fichiers produits par l'(les) auteur(s) |
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