The influence of organizational form and customer type on online customer satisfaction ratings - HAL-SHS - Sciences de l'Homme et de la Société
Conference Papers Year : 2013

The influence of organizational form and customer type on online customer satisfaction ratings

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halshs-00830427 , version 1 (05-06-2013)

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  • HAL Id : halshs-00830427 , version 1

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Rozenn Perrigot, Benjamin Lawrence. The influence of organizational form and customer type on online customer satisfaction ratings. Séminaire M@rsouin : mesure & analyse des usages numériques, May 2013, Saint-Malo, France. ⟨halshs-00830427⟩
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