The purpose of this paper is to introduce a framework (with associated examples from the U.S and Europe) for understanding and subsequently empirically examining and evaluating COVID19 responses that can be used for further improvements both in application and theory. The framework has four key dimensions: digital continuum, institutional-constituent continuum, tool innovation, response targets. To conclude the paper, several lessons are offered, which may initiate and inform discourses and empirical observations about evolutions in social innovations related to crisis responses.