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Article dans une revue Amsterdam Social Science Année : 2011

How do Communities of Practice improve employees performance in service relations? Case of an inbound call center

Résumé

The Communities of practice (CoPs) approach is the subject of a very rich literature, and presented as an instrument generating and disseminating knowledge in the organization. However, the link between CoP and its members' performance still remains to be identified. By means of a case study, we aim to question the CoP's impact on employees' performance.
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Dates et versions

halshs-00462003, version 1 (08-03-2010)

Identifiants

  • HAL Id : halshs-00462003 , version 1

Citer

Lamine Mebarki. How do Communities of Practice improve employees performance in service relations? Case of an inbound call center. Amsterdam Social Science, 2011, 3 (1), pp.45-66. ⟨halshs-00462003⟩
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