How to provide Quality of Service guarantees in the Internet? Lessons learnt from the airline and card-based payment sectors - Archive ouverte HAL Access content directly
Journal Articles European Management Journal Year : 2011

How to provide Quality of Service guarantees in the Internet? Lessons learnt from the airline and card-based payment sectors

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Abstract

The increasing demand for real-time applications (video conferencing, Internet telephony--VoIP--etc.) delivered over Internet networks requires stringent Quality of Service (QoS) guarantees. Internet traffic routing based on a Best-effort basis can hardly support these QoS requirements. This article argues that Internet services providers should form strategic alliances to coordinate their investments in a new-generation infrastructure that could provide innovative services with QoS guarantees. This is supported by a topological analysis of the interconnection agreements among top-level Internet providers and by the lessons derived from alliances forged in the airline and card-based payment sectors. We conclude that on the Internet, the optimal organizational form should be a centralized alliance with a hub-and-spoke network structure.
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halshs-00629487 , version 1 (06-10-2011)

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Zouhaïer M'Chirgui, Thierry Pénard. How to provide Quality of Service guarantees in the Internet? Lessons learnt from the airline and card-based payment sectors. European Management Journal, 2011, 9 (4), pp.306-318. ⟨10.1016/j.emj.2010.12.003⟩. ⟨halshs-00629487⟩
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