Patterns of innovation organisation in service firms: postal survey results and theoretical models
Résumé
This paper is based on a postal survey of innovation in services carried out in France. It seeks to account for the modes of organisation of innovation processes. It addresses the following themes: the sources of information, the internal and external actors involved in innovation, the costs and duration of projects, the realisation of R&D activity, experimentation and innovation protection systems. Statistical data are used to test the validity of a certain number of theoretical models of the organisation of innovation, in particular the professionals in partnership model, the managerial model, the traditional industrial model, the neo-industrial model, the entrepreneurial model and the artisanal or craft model.
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