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Article dans une revue International Journal of Data and Network Science Année : 2021

Do e-skills enhance use of e-services in the hospitality industry? A conditional mixed-process approach

Résumé

Increasingly, e-skills are required to enable effective use of digital technologies. The present paper examines the influence of e-skills on use of e-services in the hospitality industry. We employ a conditional mixed-process approach and the results of a residential survey in Kosovo to investigate whether e-skills boost e-services in hospitality. Our findings suggest that e-skills are important to explain different behaviors related to use of e-services. The facilitating conditions, expected performance, social influences and perceived value of the services have a positive impact while perceived risks to privacy have a negative impact on behavioral intention. We also find that gender and income have a positive effect on both behavioral use and behavioral intention while age has no effect on either dimension.
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Dates et versions

halshs-03506112, version 1 (01-01-2022)

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Paternité - CC BY 4.0

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Citer

Adel Ben Youssef, Mounir Dahmani, Adelina Zeqiri. Do e-skills enhance use of e-services in the hospitality industry? A conditional mixed-process approach. International Journal of Data and Network Science, 2021, 5 (4), pp.519-530. ⟨10.5267/j.ijdns.2021.8.015⟩. ⟨halshs-03506112⟩

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Dernière date de mise à jour le 21/04/2024
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