Do e-skills enhance use of e-services in the hospitality industry? A conditional mixed-process approach
Adel Ben Youssef
- Fonction : Auteur
- PersonId : 1149521
- IdHAL : ben-youssef-adel
- ORCID : 0000-0003-1905-2663
- IdRef : 071395040
Mounir Dahmani
- Fonction : Auteur
- PersonId : 1121519
- IdHAL : mounir-dahmani
- ORCID : 0000-0001-9812-9504
Adelina Zeqiri
- Fonction : Auteur
- PersonId : 1121569
- IdHAL : adelina-zeqiri
- ORCID : 0000-0002-8255-3033
Résumé
Increasingly, e-skills are required to enable effective use of digital technologies. The present paper examines the influence of e-skills on use of e-services in the hospitality industry. We employ a conditional mixed-process approach and the results of a residential survey in Kosovo to investigate whether e-skills boost e-services in hospitality. Our findings suggest that e-skills are important to explain different behaviors related to use of e-services. The facilitating conditions, expected performance, social influences and perceived value of the services have a positive impact while perceived risks to privacy have a negative impact on behavioral intention. We also find that gender and income have a positive effect on both behavioral use and behavioral intention while age has no effect on either dimension.
Domaines
Economies et financesFormat du dépôt | Notice |
---|---|
Type de dépôt | Article dans une revue |
Titre |
en
Do e-skills enhance use of e-services in the hospitality industry? A conditional mixed-process approach
|
Résumé |
en
Increasingly, e-skills are required to enable effective use of digital technologies. The present paper examines the influence of e-skills on use of e-services in the hospitality industry. We employ a conditional mixed-process approach and the results of a residential survey in Kosovo to investigate whether e-skills boost e-services in hospitality. Our findings suggest that e-skills are important to explain different behaviors related to use of e-services. The facilitating conditions, expected performance, social influences and perceived value of the services have a positive impact while perceived risks to privacy have a negative impact on behavioral intention. We also find that gender and income have a positive effect on both behavioral use and behavioral intention while age has no effect on either dimension.
|
Auteur(s) |
Adel Ben Youssef
1
, Mounir Dahmani
2
, Adelina Zeqiri
3
1
UniCA -
Université Côte d'Azur
( 1039632 )
- Parc Valrose, 28, avenue Valrose 06108 Nice Cedex 2
- France
2
Université de Gafsa
( 340660 )
- Route de Tozeur - Gafsa
- Tunisie
3
University of Pristina-Kosovo
( 486344 )
- University of Prishtina
Rektorati
Str. "Mother Teresa",
10 000 Prishtinë
Republic of Kosova
|
Licence |
Paternité
|
Langue du document |
Anglais
|
Nom de la revue |
|
Vulgarisation |
Non
|
Comité de lecture |
Oui
|
Audience |
Internationale
|
Date de publication |
2021
|
Volume |
5
|
Numéro |
4
|
Page/Identifiant |
519-530
|
Collaboration/Projet |
|
Domaine(s) |
|
DOI | 10.5267/j.ijdns.2021.8.015 |
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