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Article dans une revue International Journal of Data and Network Science Année : 2021

Determinants of the use of e-services in the hospitality industry in Kosovo

Résumé

The aim of this research is to identify the main determinants of Kosovo outbound tourists influencing the use of e-services in the hospitality industry. To test hypotheses, we used Partial Least Squares Path Modeling (PLS-PM). Findings suggest that the intention of Kosovo outbound tourists to use e-services in the hospitality industry is influenced positively by performance expectancy, facilitating conditions, perceived value, and satisfaction with information quality. We found that expected effort and social influence have no impact on the intention to use e-services. The relationship between users’ behavioral intentions and satisfaction with the information provided and real use behavior is confirmed. The perceived value depends on cost-savings, enjoyment and convenience from the use of e-services in hospitality.
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Dates et versions

halshs-03506113, version 1 (01-01-2022)

Licence

Paternité - CC BY 4.0

Identifiants

Citer

Adelina Zeqiri, Mounir Dahmani, Adel Ben Youssef. Determinants of the use of e-services in the hospitality industry in Kosovo. International Journal of Data and Network Science, 2021, 5 (3), pp.369-382. ⟨10.5267/j.ijdns.2021.5.006⟩. ⟨halshs-03506113⟩
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Dernière date de mise à jour le 21/04/2024
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