Journal Articles Tourism Management Year : 2023

Relationship quality matters: How restaurant businesses can optimize complaint management

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halshs-04380361 , version 1 (08-01-2024)

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Lars Meyer-Waarden, William Sabadie. Relationship quality matters: How restaurant businesses can optimize complaint management. Tourism Management, 2023, 96, pp.104709. ⟨10.1016/j.tourman.2022.104709⟩. ⟨halshs-04380361⟩
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