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Article Dans Une Revue Intercultural Pragmatics Année : 2007

Insisting: a goal-oriented or a chatting interactional practise ? One aspect of Syrian service encounters

Résumé

This paper aims at investigating a recurrent feature of Syrian service encounters which has been brought to the fore through data analysis: in this situation, customers generally do not take as closure-oriented the turns in which shop assistants assert that the request cannot be satisfied (because the product is not available or because the service is not given). On the contrary, in this case, they frequently keep on asking for the same product or the same service, whereas shop assistants keep on repeating that they are unable to comply. Interaction thus unfolds for a while in the form of ‘‘repetitive loopings'' of insistence. Analyzing this interactional activity is the focus of the study. We will examine its sequential structure, the participants' types of contributions and the functions this activity fulfills in the interaction. The first part of the paper will be devoted to presenting our theoretical framework and reviewing previous studies on service encounters, through which the main issues for studying insistence will be discussed. This research on Syrian service encounters is integrated in a research project on service encounters that has been carried out in Lyons, whose aim was to contrast interaction according to shop types and to the culture involved (Kerbrat-Orecchioni & Traverso, forthcoming). It has been developed in the broader framework of a long-term research program on Arabic and French Interaction (Traverso 2006a).

Domaines

Linguistique

Dates et versions

halshs-00357672 , version 1 (31-01-2009)

Identifiants

Citer

Véronique Traverso. Insisting: a goal-oriented or a chatting interactional practise ? One aspect of Syrian service encounters. Intercultural Pragmatics, 2007, 4 (3), pp.377-398. ⟨10.1515/IP.2007.018⟩. ⟨halshs-00357672⟩
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